Q. How will Goose enhance my experience at Luckydog?
A. Goose is revolutionizing the client experience with a more user-friendly and seamless approach. Look forward to a faster, more efficient check-in process and a smooth, hassle-free checkout. Enjoy effortless online bookings accessible anytime, anywhere. Plus, managing vaccination reminders, uploads, payments, and confirmations will be easier than ever.
Q. How do I sign up for Goose?
A. You can sign up a few ways:
- Select “Sign In” in the top right hand corner of the booking page.
- Enter your email address.
- Enter the verification code.
- See Video Here
- Make a Boarding/Daycare reservation or requesting a Groom on Goose for the first time,
- Enter your email.
- Enter the verification code.
- See Video Here
Q. What details do I need to sign up?
A. You’ll need the email that we currently have on file with you with Luckydog.
Q. I made reservations prior to your switch to Goose - what
happened to those?
A. All upcoming reservations have been transferred and can be viewed in your online profile under “My Bookings”
Q. Did my saved credit cards transfer?
A. No. For security reasons, saved credit cards aren’t able to be transferred. You can manually add a credit card by going to My Account, clicking into Payment Methods and +Add Card. This card will be saved and can be used by our facility.
A. The first time you put down a deposit or pay in person at Luckydog we can re-save a credit card for future bookings.
Q. How do I create new bookings from my profile?
A. From your profile, click on “Luckydog Day & Night Care” in the top left corner to return to the home screen, where bookings can be created.
Q. Where is my membership?
A. Package credits can be viewed in your profile by clicking into My Account and selecting the Memberships tab.
Q. Where is my wallet/store credit balance?
A. If there was a credit associated with your profile that Wallet Balance can be viewed by clicking into My Account and selecting the Payment Methods tab.
Q. Where are my vaccination records?
A. Vaccination records can be seeing by clicking into My Account, selecting the Pets tab and clicking the edit link next to the pet whose records you would like to see. Vaccinations will appear with the expiration date that we have on file. You can upload new vaccine documentation on this page for us to update vaccination dates.
Q. Has your text number changed?
A. Yes, you’ll receive booking confirmations and reminders from 877-721-9520. Our new text line for Lucky Spa only is 541-217-2917. Please save it to your contacts.
Q. How will I share feeding, medication, and care instructions for my pet(s)?
A. To share feeding, medication, and care instructions, go to My Account, click the Pets tab, and select Edit next to the pet you would like to share information about. Feeding, medication, and care instructions are at the bottom of the pet page. Once updated, click Save.
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