POLICIES
To ensure the health and safety of your pet and of our other guests,
we require that all of our clients comply with the following policies.
All of our dogs and their owners are required to participate in an initial evaluation. During our evaluation your dog will be tested for attitude and basic handling (paws, ears, mouth and handling of body). All dogs must pass our evaluation to assure that they are people- and dog- friendly. Please contact us in advance to schedule your 30-35 minute evaluation and facility tour.
Age
All dogs must be at least 4 months of age or older. Puppies and recently adopted dogs must be in the home for 4 weeks prior to coming to daycare or boarding.
Sex
All dogs over the age of 6 months must be neutered or spayed.
Health
Dog must be current in the following vaccinations: distemper/parvo, rabies (by six months of age) and bordatella (required semi-annually). All dogs must be in good health. Owners will need to certify that their dog(s) are in good health and have not been ill in the last 30 days. On admission all dogs must be free from any condition that could potentially jeopardize the health and safety of other dogs. Dogs that have been ill with a communicable condition in the last 30 days will require veterinarian certification of health in order to be admitted or readmitted. Once admitted, please alert staff to any change in your dog’s health that requires medication, even if luckydog is not be required to administer it. If your dog is not feeling well, i.e. vomiting or diarrhea, please do not bring him/her to day or night care.
Minimum Commitment
Our playful environment is a result of dogs getting to know each other during repeated visits. This occurs by reducing the stress of meeting new and unfamiliar dog’s everyday, no different from the increased comfort level you feel once you become more familiar with new friends. To ensure this, we ask that you make an initial 8-week commitment to the same day(s) each week. In order to have boarding privileges we require a dog participate in daycare consistently.
Behavior
Owners will need to certify that their dog(s) have not harmed or shown aggression or threatening behavior towards any person or other dog(s). Dogs that exhibit any aggressive behavior or show signs of excessive stress will be removed from the open play environment and staff will discuss options or alternatives to daycare..
Collars and Harnesses
All dogs must have a quick release collar with a name tag.
Hours
Monday - Friday (daycare and boarding)
Drop off time: 7 a.m. to 9:30 a.m.
Pick up time: 7 a.m. to 9:30 a.m. (boarding) OR 3:00 p.m. to 6:00 p.m. (daycare & boarding)
Saturday - Sunday (boarding)
Drop off time 8:00-9:30 a.m.
Pick up time: 9:30-Noon
Our front office is closed between 10:00AM and 2:00PM. We are all focused on your dog’s activities during this time, so please respect this policy and plan accordingly. Dogs that are not picked up by 6 p.m. and not scheduled to board over night will be required to stay the night and be charged the boarding rate. Luckydog night care clients checking out prior to 10:00 a.m. on weekdays will not be charged for daycare. If checkout is after 10:00 a.m. you will be charged a full daycare.
Pet taxi
Luckydog staff is happy to safely transport your dog to our facility and then home again. Transportation fees do apply.
Monday - Friday
Pick up time: 7:30 a.m. to 8:30 a.m.
Drop off time: 5:15 p.m. to 6:15 p.m.
Cancellations for day and night care with less than 24-hour notice and no- shows will be charged the full day/night care fee for their dog’s reserved stay. Reservations made less than 3 days from scheduled check-in date are final as of 6:00 p.m. on the day they were made. A credit card is required for all reservations.
NOVEMBER, DECEMBER AND JANUARY HOLIDAY RESERVATION PERIOD:
When making your holiday reservations for periods of November 22-27 and December 22-January 2, please be advised that 50% non-refundable deposit is required to book your reservation. If holiday reservations are cancelled less than 14 days of scheduled arrival date the full balance of the reservation will be charged in its entirety.